Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers’ Homes. By Kenneth Karel Boyer, Markham T. Frohlich and G. Tomas M. Hult. American Management Association.
Why have so many “e-commerce” companies failed in the last few years? In many cases, it’s the failure to figure out how to extend the supply chain directly to customers that keeps a company from succeeding. Using cutting-edge delivery practices and technology-based order processing, companies can minimize costs, customize their products, provide increased service and convenience, and increase customer loyalty — all leading to a more robust bottom line. Extending the Supply Chain examines in-depth some of the most high-profile practitioners of telephone and Internet-based order processing and fulfillment. The authors bring you detailed looks at: Amazon, Dell, and FreshDirect, which use the decoupled extended supply chain model to take custom-assembled or custom-packaged orders from an assembly plant or distribution center to the delivery destination using third-party delivery specialists like FedEx and UPS.
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- Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers’ Homes. By Kenneth Karel Boyer, Markham T. Frohlich and G. TomasM. Hult. American Management Association.
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- Single Point of Failure: The Ten Essential Laws of Supply Chain Risk Management. By Gary S. Lynch. John Wiley & Sons.
- Single Point of Failure: The Ten Essential Laws of Supply Chain Risk Management. By Gary S. Lynch. John Wiley & Sons.
- Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model. By Peter Bolstorff and Robert Rosenbaum. AMACOM.
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