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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
by Micah Solomon
Are you finding customers more and more fickle, less and less loyal, and ever ready …

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Find Your Next: Using the Business Genome Approach to Find Your Company’s Next Competitive Edge
by Andrea Kates
New York: McGraw-Hill, 2012
What can an oil company (Pennzoil) learn from a great place to …

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Smart Start-Ups: How Entrepreneurs and Corporations Can Profit by Starting Online Communities
by David Silver
Hoboken, New Jersey: John Wiley & Sons, 2007
Online communities like MySpace and YouTube are shaking up the business …

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Information and the Modern Corporation
by James W. Cortada
Cambridge, Massachusetts: MIT Press, 2011
While we have been preoccupied with the latest i-gadget from Apple and with Google’s ongoing expansion, we may have missed …

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The Method Method: Seven Obsessions That Helped Our Scrappy Start-Up Turn an Industry Upside Down
by Eric Ryan and Adam Lowry
New York: Portfolio, 2011
When two childhood friends decided to take on some …

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Award-Winning Customer Service: 101 Ways to Guarantee Great Performance
by Renee Evenson
New York: AMACOM, 2007
When it comes to customer service, good” just isn’t good enough. If your company is going to thrive, …

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The Biology of Business: Decoding the Natural Laws of Enterprise
by John Henry Clippinger III, ed.
San Francisco: Jossey-Bass,1999
As organizations become more and more interconnected, volatile, and complex, how can managers possibly …

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Curation Nation: How to Win in a World Where Consumers are Creators
by Steven Rosenbaum
New York: McGraw-Hill, 2011
Let’s face it, we’re drowning in data. Our inboxes are flooded with spam, we …

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The New Rules of Retail: Competing in the World’s Toughest Marketplace
by Robin Lewis and Michael Dart
New York: Palgrave Macmillan, 2010
The retail world is undergoing a fundamental transformation.  Rapidly evolving technology, …

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The Responsibility Revolution: How the Next Generation of Businesses Will Win
by Jeffrey Hollender and Bill Breen
San Francisco: Jossey-Bass, 2010
In The Responsibility Revolution, Jeffrey Hollender, co-founder of Seventh Generation, and Bill …