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Discovery-Driven Growth: A Breakthrough Process to Reduce Risk and Seize Opportunity
by Rita Gunther McGrath and Ian C. MacMillan
Boston, Massachusetts: Harvard Business Press, 2009
You’ve been charged with growing your business. Incremental growth …

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by James P. Womack and Daniel T. Jones
New York: The Free Press, 2005
A massive disconnect exists between consumers and …

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John A. Goodman
New York: AMACOM, 2009
Ask any CEO how important customer service is …

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Managing by Measuring: How to Improve Your Organization’s Performance Through Effective Benchmarking
by Mark T. Czarnecki
New York: American Management Association, 1999
Shifting buyer patterns, unstable markets, erratic quality — it’s fluctuations like …

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Rethinking Risk: How Companies Sabotage Themselves and What They Must Do Differently
by Joseph W. Koletar
New York: AMACOM, 2010
No one at BP expected the “fail-safe” safety mechanisms on its Gulf oil …

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Portfolio Management for New Products
by Robert G. Cooper, Scott J. Edgett andElko J. Kleinschmidt
Reading, Massachusetts: Addison-Wesley, 1998
In today’s business climate, where speed-to-market is paramount and there’s no margin for …

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Competing Against Time: How Time-Based Competition is Reshaping Global Markets
by George Stalk, Jr. and Thomas M. Hout
New York: The Free Press, 1990
Today, time is the cutting edge. In fact, as …

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The Development Factory: Unlocking the Potential of Process Innovation
by Gary P. Pisano
Boston, Massachusetts: Harvard Business School Press, 1997
When the pharmaceuticals giant Merck reports promising results for a potential “blockbuster” drug, …

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Time-Based Competition: The Next Battle Ground in American Manufacturing
by Joseph D. Blackburn
Homewood, Illinois: Business One Irwin, 1991
Just-In-Time (JIT) manufacturing, the revolutionary system introduced by the Japanese to reduce space and …

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Mass Customization: The New Frontier in Business Competition
by B. Joseph Pine II
Boston: Harvard Business School Press, 1993
The mass production of standardized goods was the source of America’s economic strength for …